Find answers to some common questions
Q. What types of swimming lessons do you offer?
Comfort Aquatics currently offers:
Adult swimming lessons
Parent and baby swimming lesson
Children’s swimming lessons
Intensive school holiday crash courses – half terms, Easter, and Summer holidays
We also offer Squad lessons for the older and higher ability swimmers – please contact us directly to enquire about this option.
Please note that our adult swimming lessons are currently only available from our Freshwaters school site.
Our school swimming lessons are currently only available from our Freshwaters school site for local Harlow schools including Cooks Spinney, Royden, Little Parndon and Freshwaters School.
Find out more about the Comfort Aquatics swimming lessons on offer.
Q. What age groups are your lessons for?
Comfort Aquatics welcomes any and all ages of swimmers. More important however, we need to know a swimmer’s ability, previous experience, and needs.
Find out more about the Comfort Aquatics swimming lessons on offer.
As a rule of thumb our Parent and Child lessons are specially designed for babies as young as a few months old. By the age of 3 we will look to move children on to our main Learn to Swim program.
Q. Where are your pools?
Comfort Aquatics current operates 6 swimming pools across Ealing, Hounslow (Osterley) and Harlow including:
Freshwaters School and Burnt Mill – Harlow
Oaklands School – Hounslow
Corfton Road and Madeley Road - Ealing
Q. How long are your lessons?
All our swimming lessons – group, private, parent and child - last 30 minutes.
Q. How do I book?
All our bookings are made and managed through our dedicated Home Portal. You’ll need to create an account or have your log-in credentials handy to access your previous bookings or make a new booking.
Please do contact the team for any information on what to book regarding your swimmers’ needs and/or what class name is appropriate.
Visit the Comfort Aquatics Home Portal or find out more about how to book with Comfort Aquatics.
Q. When can I book?
Whenever you wish, however, due to the high demand we recommend completing your booking during our dedicated booking period which usually takes place a few months before the upcoming term starts. We do offer a free waiting list you can join for each site, so please get in touch to discuss your needs.
Keep up to date with our latest news by following our social media channels or view our terms dates.
Q. What are your term dates?
Our aim is to always shadow the Ealing schools term dates, so it's easier for all to follow. The exception to this is if the school term finishes mid-week when we will most likely continue to the Sunday or finish the Sunday before.
Keep up to date with our latest news by following our social media channels or view our terms dates.
Q. Do you open bank holidays?
Yes. Unless they fall in school holidays, for example in the Easter holidays.
See our online calendar displaying our term dates.
Q. What happens if my lesson is cancelled, or I can’t make my lessons?
Group lessons will continue in your absence for the other swimmers so unfortunately, we cannot replace any missed group lessons.
Private lessons can be cancelled once a term with 7 days’ notice and then a replacement lesson will be offered before the next term starts.
If Comfort Aquatics cancels any lesson, a replacement lesson will be offered when most appropriate for the team and pool hire.
Q. Do your swimming pool venues have parking?
Some of our pools are located in residential areas so parking can be limited or restricted so please always park sensibly and considerately to others. We cannot guarantee parking spaces at any of our locations so please give yourself enough time to park safely ahead of your lessons.
Oaklands School has a car park which is free to use.
Burnt Mill has a car park which is free to use.
Freshwaters has a car park which is free to use over the weekend.
Q. Are there any poolside rules I should be aware of?
When attending your lesson please adhere to the following:
Changing rooms - Please only use the appropriate ones for Male and Female. We can't have parents in the opposing changing rooms to assist swimmers changing.
Poolside - If more than one parent attends a lesson, please can you take turns in watching. This is a safety rule.
Outdoor shoes - Please do not wear any shoes (including flip flops and sandals) on poolside that have been worn outside.
Food and drink - Everyone including the team get hungry after a lesson, but please do not bring any food or drink (apart from water) to the poolside.
Rubbish - Please take all rubbish and litter away with you.
Nappy bins - Please use the nappy bins provided in the toilets.
Q. How can I contact Comfort Aquatics?
There are a few ways to contact the Comfort Aquatics team:
Complete a contact form on our website.
Email us at info@comfortaquatics.co.uk
Start a conversation via our website chat function – bottom left speech bubble icon on a desktop device or tap the banner at the bottom of your mobile device.
Telephone us directly on 07947706553